🗺 Journey Map
The Path So Far
16+ years of waypoints — from Monterrey to Colorado Springs,CO to Austin, TX. Each stop a new level unlocked.
2025 – 2027 · In Progress
M.S. in Software Engineering Direction
ISU Universidad · Puebla, Mexico (Remote)
Advancing technical leadership skills at the intersection of software engineering, product strategy, and AI-driven digital transformation.
Education · In Progress
Sep 2022 – May 2025 · Austin, TX
Lead UX Designer
Visa Inc. — Visa Commercial Hub
Designed intelligent dashboards, AI-enhanced workflows, and white-label onboarding. Established UX governance foundations. Microsoft Copilot Ambassador. Contributed to 50% faster design-to-engineering delivery and 40% onboarding time reduction.
Enterprise · AI/ML · Fintech
Feb 2019 – Sep 2022 · Austin, TX
Platform Manager / Product & UX Designer
Visa Inc. — Visa Business Solutions Experience
Led end-to-end UX unification of Visa Business Solutions (2019–2022), contributing to Visa’s commercial segment reporting 29% commercial volume growth in 2022 — one of their strongest revenue years on record.
B2B · UX Strategy · Product
Oct 2020 – Nov 2022 · Austin, TX
Senior UX Designer
CSAA Insurance Group (AAA)
Redesigned MyPolicy mobile and desktop apps. Drove 50% AutoPay enrollment increase through behavioral design. Applied UX to telematics SMARTtrek (UBI) app. Led UX governance and design critique sessions.
Mobile · Insurance · Behavioral Design
Jun 2018 – Feb 2019 · Colorado Springs, CO
UX Lead
Verizon — Field Operations
Reduced service request times by up to 80% (from 15–60 min → 7–12 min) and fulfillment times by up to 83% (from 60–180 min → 15–30 min) through unified Change Management tooling.
Enterprise · Telecom · Internal Tools
Oct 2016 – Jun 2018 · Monterrey, MX
Senior UX Designer & Strategist
Agencia Huit
Led end-to-end UX strategy for finance, healthcare, and telecom clients. Delivered SaaS dashboards, responsive apps, and digital transformation initiatives. Managed Agile/Scrum multidisciplinary teams.
Agency · Strategy · Leadership
Feb 2015 – Present · Monterrey, MX
Founder & Director
Distrito Studio
Founded UX and digital research consultancy. 30+ clients across finance, insurance, telecom, tech, real estate, and events in Mexico and LATAM. ISACA Cybersecurity certified.
Founder · SMB · LATAM
Oct 2014 – Jun 2016 · Remote
Senior Web & Marketing Designer
Trade Show Consulting LLC
Led creative department for international exhibitions. Directed FABTECH México creative strategy. Redesigned event website using data-driven UX and executed cross-channel marketing campaigns.
Creative Direction · Events · Marketing
Jan 2010 – Feb 2015 · Monterrey, MX
Creative/IT Coordinator
Trade Show Factory
Managed cross-functional teams of designers, developers, and printers. Designed corporate identity systems, CMS platforms, and digital marketing campaigns. Early AI and AR experiments for industrial trade show events.
Startup · LATAM · Early AI / AR
2005 – 2010 · Monterrey, MX
B.A. in Digital Graphic Design
Universidad Regiomontana
Built foundational skills in communication design, interaction, and digital production — the roots of a UX career spanning 16+ years.
Education · Foundation











