πŸ—Ί Journey Map

The Path So Far

16+ years of waypoints β€” from Monterrey to Colorado Springs,CO to Austin, TX. Each stop a new level unlocked.

2025 – 2027 Β· In Progress
M.S. in Software Engineering Direction
ISU Universidad Β· Puebla, Mexico
Advancing technical leadership skills at the intersection of software engineering, product strategy, and AI-driven digital transformation.

Education Β· In Progress

Sep 2022 – May 2025 Β· Austin, TX
Senior UX Designer
Visa Inc. β€” Visa Commercial Hub
Designed intelligent dashboards, AI-enhanced workflows, and white-label onboarding. Established UX governance foundations. Microsoft Copilot Ambassador. Contributed to 50% faster design-to-engineering delivery and 40% onboarding time reduction.

Enterprise Β· AI/ML Β· Fintech

Feb 2019 – Sep 2022 Β· Austin, TX
Platform Manager / Product & UX Designer
Visa Inc. β€” Visa Business Solutions Experience
Led end-to-end UX unification of Visa Business Solutions (2019–2022), contributing to Visa’s commercial segment reporting 29% commercial volume growth in 2022 β€” one of their strongest revenue years on record.

B2B Β· UX Strategy Β· Product

Oct 2020 – Nov 2022 Β· Austin, TX
Senior UX Designer
CSAA Insurance Group (AAA)
Redesigned MyPolicy mobile and desktop apps. Drove 50% AutoPay enrollment increase through behavioral design. Applied UX to telematics SMARTtrek (UBI) app. Led UX governance and design critique sessions.

Mobile Β· Insurance Β· Behavioral Design

Jun 2018 – Feb 2019 Β· Colorado Springs, CO
UX Lead
Verizon β€” Field Operations
Reduced service request times by up to 80% (from 15–60 min β†’ 7–12 min) and fulfillment times by up to 83% (from 60–180 min β†’ 15–30 min) through unified Change Management tooling.

Enterprise Β· Telecom Β· Internal Tools

Oct 2016 – Jun 2018 Β· Monterrey, MX
Senior UX Designer & Strategist
Agencia Huit
Led end-to-end UX strategy for finance, healthcare, and telecom clients. Delivered SaaS dashboards, responsive apps, and digital transformation initiatives. Managed Agile/Scrum multidisciplinary teams.

Agency Β· Strategy Β· Leadership

Feb 2015 – Present Β· Monterrey, MX
Founder & Director
Distrito Studio
Founded UX and digital research consultancy. 30+ clients across finance, insurance, telecom, tech, real estate, and events in Mexico and LATAM. ISACA Cybersecurity certified.

Founder Β· SMB Β· LATAM

Oct 2014 – Jun 2016 Β· Remote
Senior Web & Marketing Designer
Trade Show Consulting LLC
Led creative department for international exhibitions. Directed FABTECH MΓ©xico creative strategy. Redesigned event website using data-driven UX and executed cross-channel marketing campaigns.

Creative Direction Β· Events Β· Marketing

Jan 2010 – Feb 2015 Β· Monterrey, MX
Creative/IT Coordinator
Trade Show Factory
Managed cross-functional teams of designers, developers, and printers. Designed corporate identity systems, CMS platforms, and digital marketing campaigns. Early AI and AR experiments for industrial trade show events.

Startup Β· LATAM Β· Early AI / AR

2005 – 2010 Β· Monterrey, MX
B.A. in Digital Graphic Design
Universidad Regiomontana
Built foundational skills in communication design, interaction, and digital production β€” the roots of a UX career spanning 16+ years.

Education Β· Foundation

NN/g Badge - UX Management Certified

UX Management Certified