Expertise
Research & Evaluations
User Research
Interviews, surveys, contextual inquiry, ethnography
Usability Testing
Lab, remote, moderated, unmoderated
Heuristic Evaluation
From issues to insights — heuristic evaluations that drive design improvements
Analytics & Metrics
Behavioral data, heatmaps, funnel analysis
Persona & Journey Mapping
Personas and journeys that connect research insights with product strategy
Applied Research & Evaluations projects
Visa Commercial Hub
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2025Design Systems & Ops, Interaction & Interface Design, Research & AnalysisVisa Spend Clarity for Business
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