Expertise

Research & Evaluations

User Research

Interviews, surveys, contextual inquiry, ethnography

Usability Testing

Lab, remote, moderated, unmoderated

Heuristic Evaluation

From issues to insights — heuristic evaluations that drive design improvements

Analytics & Metrics

Behavioral data, heatmaps, funnel analysis

Persona & Journey Mapping

Personas and journeys that connect research insights with product strategy

Applied Research & Evaluations projects

  • Visa Commercial Hub

    2025
    Collaboration & Leadership, Design Systems & Ops, Project & Product Management, Research & Analysis, Service & Holistic Design, Visa
  • Visa Inc.

    2025
    Design Systems & Ops, Interaction & Interface Design, Research & Analysis
  • Visa Spend Clarity for Business

    2022
    AI & Data-Driven UX, Collaboration & Leadership, Interaction & Interface Design, Project & Product Management, Research & Analysis, Visa